FAQ

WHERE IS HELMS & WHITE LOCATED?

We are located at 24 Conway Street, Lismore. We are opposite the Post Office and Lismore Florist and next door to the Lismore Eye Centre and the Deaf Society.

The building is called Conway House.

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IS PARKING AVAILABLE?  

There is street parking available. 2 hour parking is available in both Molesworth and Carrington Streets within a short walking distance to us, 30 minute parking is avaliable out the front of building in Conway Street. But please get in touch with us if you have any concerns.

WHEN IS HELMS & WHITE OPEN?

We are open five days per week and we are now open late on Tuesdays and Thursdays:

Monday 8.30am – 5pm

Tuesday 8.30am – 6pm

Wednesday 8.30am – 5pm

Thursday 8.30am – 6pm

Friday 8.30am – 5pm

WHAT IS ACCESSIBILITY LIKE AT THE SURGERY?

Our surgery is located upstairs on the first floor, and we have recently installed a Stair Lift so anyone with concern about our location should have no worries accessing us. If you have any questions, or need to utilise our Stair Lift,

please get in touch and let us know.

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HOW DO I MAKE AN APPOINTMENT?

You can phone us on (02) 6621 9933 to make an appointment.

WHAT IF I CAN’T MAKE MY APPOINTMENT?

At Helms & White, we understand that life can throw unexpected obstacles in the way sometimes, so if you need to cancel or postpone your appointment, please phone us at your earliest convenience on (02) 6621 9933. We will try our best to re-book you as soon as we can.

WILL I SEE A DENTIST?

At Helms & White, you will see a Dentist every single time you visit us. Unlike some other practices, we take pride in offering you access to a fully qualified Dentist at all times.

WHAT ACCREDITATIONS DO YOU HAVE?   

Helms & White Dental’s commitment to patient safety and delivering high quality care has been recognised and we are pleased to be the 2nd practice in NSW to achieve Practice Accreditation through QIP.

Dr Graeme Helms: Bachelor of Dentistry Otago University 1983. Graeme practised in Casino, Ballina and England before returning to Lismore where he has practised for 29 years. He is active with the local division of the ADA.

Dr Brendan White: Bachelor of Dentistry Adelaide University, 20 years’ practice in Lismore. Past Board Member of the State & Federal Council of the Australian Dental Association. Member of the dental working group, The Australian Commission on Safety and Quality in Health Care, for Practice Accreditation. Current member of the ADA NSW Advocacy Committee and ADA Federal Infection control Committee.

HOW DO YOU ENSURE HYGEINE AND SAFETY?   

The practice is compliant with all requirements for safe dental practice as mandated in Australian Standard 4815, the NH&MHRC and ADA Infection Control Guidelines. The practices under-goes a 12-monthly infection control audit & has 3 monthly quality improvement meetings. All staff undergo ongoing education in infection control annually.

Dr White is a member of the ADA Federal Infection Control Committee and a regular contributor to articles on infection control compliance published in the national newsletter.

WHAT KIND OF PAYMENT AND RECALL FACILITIES DO YOU PROVIDE?  

We can do on the spot Hicaps claims for patients who are in funds. We also have EFTpos and Direct debit. We welcome Veterans’ Affairs patients and children eligible under the Child Dental Benefits Schedule are treated at no gap.

We use a recall system, via mobile text message, telephone or letter, to remind patients that they are due to have a check-up.

We also use the same communication facilities to send out appointment reminder messages for the next day to patients who have appointments.

Sometimes we will mail out reminder cards. If you do not wish to be on our mailing or recall list, please let us know when you are visiting us, or please phone us.

WHAT KIND OF TECHNOLOGY DO YOU USE?

The practice offers access to the latest technologies. Dr Helms & White offer Implants, bleaching, endodontics, crown & bridge work. All ceramic solutions are available where appropriate. Dr Helms & White refer to specialist dentists for orthodontics, implant placement, periodontics, prosthodontics and oral surgery insuring patients receive the highest quality care from expertly trained specialists.

HOW DO I CONTACT YOU IF I HAVE ANY MORE QUESTIONS?

You can phone us on (02) 6621 9933, we look forward to speaking with you and helping you.